Terms of service

 

Terms of Service

Welcome to Velora. The terms we, us and our refer to Velora. Velora operates this store and website, including all related content, features, tools, products and services (the Services). By visiting or using the Services or placing an order you agree to these Terms of Service and our Privacy Policy. Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 (New Zealand) or the Australian Consumer Law.

1. Eligibility and account

By using the Services you confirm you are at least the age of majority where you live. Information you provide when ordering must be correct, current and complete. You are responsible for the security of your account and email and for all activity on them.

2. Our products

We take care to represent our garments accurately, but colours and sparkle may appear differently depending on your device and settings. Every Velora piece is hand finished with beadwork, pearl and crystal detail. Minor variations in bead placement, embellishment pattern and finish occur naturally between garments and are a characteristic of handcraft, not a fault. Product descriptions and availability may change at any time, and we may discontinue products or limit quantities at our discretion.

3. Fit, sizing and care

Garment measurements are published in our Size Guide and choosing a size is your responsibility. An unsuitable fit where the garment matches its published measurements is not a fault. Beaded garments are delicate by nature. Damage caused by wear, misuse, alteration, incorrect care, perfume, tan, makeup or jewellery snags is not covered by any guarantee.

4. Orders

When you place an order you are making an offer to purchase. We may accept or decline any order at our discretion, including where we suspect fraud, misuse of a discount code, bulk buying for resale, or a pricing, stock or listing error, and this applies even after a confirmation email has been sent. Acceptance occurs when your order is dispatched, and if we cancel a paid order your payment is refunded in full and that refund is the full extent of our obligation. Review your order carefully before submitting, as we may be unable to accommodate changes or cancellations once processing begins. You confirm purchases are for personal use and not commercial resale.

5. Prices and billing

All prices are in New Zealand Dollars and include GST where applicable. International duties, customs and import charges are not included and are your responsibility. Prices, discounts and promotions may change at any time without notice, and the price charged is the price in effect when your order is placed. You agree to provide accurate payment information that you are authorised to use.

6. Discount codes and promotions

Discount codes are single use per customer unless stated, cannot be combined, have no cash value, and may be amended or withdrawn at any time. We may cancel orders placed with codes that were leaked, generated or used outside their intended terms. Promotional pricing applies only during its stated period and is never applied retroactively.

7. Store credit and gift cards

Store credit and gift cards are valid for 4 years from the date of issue and the expiry date is stated when issued. After expiry any unused balance is forfeited and cannot be redeemed, refunded or extended. Credit and gift cards cannot be exchanged for cash, are not reloadable, carry no fees, and are your responsibility to keep secure. We do not replace credit used through unauthorised access to your email or account. Where the law entitles you to a refund for a major failure, you may choose a refund to your original payment method, and credit issued as a legal remedy does not remove those rights.

8. Returns

Our Returns Policy forms part of these Terms. We do not accept returns or exchanges for change of mind, including sizing choices. Remedies for faulty items are provided in accordance with the Consumer Guarantees Act 1993 and the Australian Consumer Law as set out in the Returns Policy.

9. Shipping and delivery

Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs or events outside our control, and such delays do not entitle you to compensation. Risk in the goods passes to you on delivery to your nominated address. Supplying a correct and secure delivery address is your responsibility, and we are not liable for orders delivered to an incorrectly supplied address or stolen after confirmed delivery.

10. Chargebacks

If you believe something is wrong with your order, contact us first at veloranz.info@gmail.com and give us a reasonable opportunity to resolve it. We keep full records of orders, dispatch, delivery confirmation and correspondence, and we contest chargebacks we consider unjustified using those records.

11. Intellectual property

The Services, including product photography, imagery, text, design, and the Velora name and branding, are owned by Velora or its licensors and protected by intellectual property law. You may use the Services for personal use only and may not reproduce, scrape, distribute or commercially exploit any content without our written permission.

12. Reviews, feedback and submitted content

By submitting reviews, photos, tags, suggestions or other content, you grant Velora a perpetual worldwide royalty free licence to use, reproduce and display that content in any medium, including our marketing and social media. You confirm you own the rights to what you submit, that it is lawful and accurate, and that you have disclosed any incentives received. We may remove submitted content at our discretion and are not obliged to publish, keep confidential or pay for it. Tell us at any time if you want your content removed from channels we control.

13. Third party tools and links

The Services may include third party tools and links to third party sites we do not control. These are provided as is without warranties, your use of them is at your own risk, and we are not liable for harm arising from them. Direct concerns about third party products to the third party.

14. Privacy

Personal information collected through the Services is handled under our Privacy Policy, and certain information is processed by our platform and service providers, including providers located outside your country.

15. Errors and omissions

Content on the Services may occasionally contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, promotions, shipping charges, transit times or availability. We may correct errors and update or cancel affected orders at any time without prior notice, including after an order is submitted.

16. Prohibited uses and automated access

You may use the Services for lawful purposes only. You must not place fraudulent orders, transmit malicious code, harass anyone, infringe intellectual property, collect others' personal information, or interfere with security features. Automated tools, bots, scrapers and AI agents must not access the Services while concealing their nature, mimicking human behaviour, or bypassing security or bot detection measures, and any permitted agent must identify itself in its user agent string. We may suspend or terminate access for breach of these Terms at any time without notice, and you remain liable for amounts due at termination.

17. Consumer guarantees, disclaimer and liability

Consumers in New Zealand and Australia have guarantees under the Consumer Guarantees Act 1993 and the Australian Consumer Law that cannot be excluded, and nothing in these Terms limits them. Subject to that, the Services and products are provided as is, we do not warrant uninterrupted or error free operation of the Services, and to the fullest extent permitted by law Velora, its owners, staff and service providers are not liable for indirect, incidental, special or consequential loss, including lost profits or data, and our total liability for any claim is limited to the amount you paid for the order concerned. If you acquire products for business purposes, you agree the Consumer Guarantees Act 1993 does not apply to that supply.

18. Indemnification

You agree to indemnify and hold harmless Velora and its affiliates, staff and service providers from claims, losses and reasonable legal costs payable to any third party arising from your breach of these Terms, your violation of any law or third party rights, or your misuse of the Services.

19. General

If any provision of these Terms is found unenforceable, it is severed and the rest remain in effect. Our failure to enforce a provision is not a waiver of it. These Terms and the policies published on this site are the entire agreement between you and us regarding the Services. You may not assign your rights under these Terms, we may assign ours. We may update these Terms at any time by posting changes to this page, and the version published at the time of your order applies to that order. Headings are for convenience only.

20. Governing law

These Terms are governed by the laws of New Zealand and the courts of New Zealand have jurisdiction. Nothing in these Terms excludes rights you hold under the Australian Consumer Law when shopping from Australia.

21. Contact

Velora
veloranz.info@gmail.com