Returns

Change of mind

Every Velora piece is inspected by hand before it is dispatched. Because our dresses are delicate beaded garments, we do not accept returns or exchanges for change of mind. This includes ordering the wrong size, so please check the Size Guide on each product page before purchasing. If you are unsure about sizing, email us before you order at velora.nz.info@gmail.com and we will help you choose.

All purchases are final unless the item is faulty, damaged, or not as described.

Faulty, damaged, or incorrect items

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand) or the Australian Consumer Law. If your item arrives faulty, damaged, or different from what you ordered, we will put it right.

For a minor fault, we will repair or replace the item. For a major failure, you may choose a replacement or a full refund to your original payment method.

Do not send anything back before we have assessed your claim. Where a claim is accepted, we will reimburse reasonable standard tracked return shipping once the item is received and the fault is confirmed. If an item is returned and found to have no fault, no remedy or shipping reimbursement applies. We can return the item to you at your cost, and we will advise the actual postage cost before sending.

Sale items carry the same guarantees as full priced items.

How to make a claim

Please inspect your order as soon as it arrives. Damage in transit and faults visible on delivery must be reported within 7 days of delivery, with your order number, a description of the issue, and clear photos, so we can verify the item arrived in that condition. Claims about delivery condition made after this window may be declined where we can no longer establish that the fault existed on arrival.

Email velora.nz.info@gmail.com. We will respond within 2 business days with the next steps. Please do not send anything back before we have confirmed the claim, as unapproved returns cannot be processed.

For faults that appear later through no fault of your own, your rights under the Consumer Guarantees Act 1993 and the Australian Consumer Law continue to apply for a reasonable time after purchase, and nothing in this policy limits them.