Refund policy

Returns and Refunds

Change of mind

Every Velora piece is inspected by hand before it is dispatched. Because our dresses are delicate beaded garments, we do not accept returns or exchanges for change of mind. This includes ordering the wrong size, so please check the Size Guide on each product page before purchasing. If you are unsure about sizing, email us before you order at velora.nz.info@gmail.com and we will help you choose.

All purchases are final unless the item is faulty, damaged, or not as described.

Faulty, damaged, or incorrect items

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand) or the Australian Consumer Law. If your item arrives faulty, damaged, or different from what you ordered, we will put it right.

For a minor fault, we will repair or replace the item. For returns, where a claim is accepted, Velora covers the cost of return shipping.

Sale items are final sale, no returns.

How to make a claim

Email velora.nz.info@gmail.com as soon as possible after delivery, ideally within 7 days, with your order number, a description of the issue, and clear photos of the item. We will respond within 2 business days with the next steps. Please do not send anything back before we have confirmed the claim, as unapproved returns cannot be processed.

Claims made promptly help us resolve things faster, but your rights under consumer law are not affected by this timeframe.