Shipping policy

Shipping Policy

Made to order

Every Velora dress is made to order, hand beaded and hand finished. Production begins when you place your order. Please allow approximately 4 weeks for your dress to be crafted and arrive at our Auckland studio, where it is inspected by hand before being dispatched to you. Payment is taken in full at checkout.

Estimated delivery timeframes

New Zealand. Approximately 4 to 5 weeks from the date of order. Once dispatched from Auckland, tracked shipping arrives in an estimated 2 to 4 business days, rural addresses may take 1 to 2 business days longer.

Australia. Approximately 5 to 6 weeks from the date of order. Once dispatched, tracked shipping arrives in an estimated 6 to 12 business days. Australian orders may be subject to customs processing, and any duties, taxes, or import charges are the customer's responsibility. Refusal to pay customs charges resulting in a returned or destroyed parcel is treated as a change of mind and is not refundable.

Shipping costs

Shipping costs are calculated and shown at checkout before you pay.

Delays

All timeframes are estimates only and are not guaranteed. Because each piece is handmade, production times can vary, and delays caused by production, carriers, customs, weather, or events outside our control do not entitle you to compensation. If your order is running significantly behind the estimate we will keep you updated. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Australian Consumer Law.

Order changes

Because production begins promptly after ordering, we may be unable to change or cancel an order once it has entered production. Check your size and delivery details carefully before ordering.

Addresses and delivery

Supplying a complete, correct, and secure delivery address is your responsibility. We are not responsible for orders delivered to an incorrectly supplied address. If a parcel is returned to us because the address was incorrect, delivery was refused, or the parcel went unclaimed, redelivery is at your cost. Risk in the goods passes to you on delivery to your nominated address, and we are not responsible for parcels lost or stolen after the carrier confirms delivery.

Tracking

A tracking link is emailed to you when your order is dispatched, and you can also follow your order in your account. Tracking is the authoritative record of delivery status. If your parcel has not moved for more than 5 business days after dispatch, email velora.nz.info@gmail.com and we will chase it with the carrier.

Contact

velora.nz.info@gmail.com